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Bot Libre allows a bot to be connected to email. This lets you create a bot to be your first tier of support or customer service for your business. The bot can answer common user questions and differ more difficult questions to your second tier support. Connecting a bot to email can also be used to let your bot send email notification from scripting, such as when a user wishes to escalate an issue from live chat. Email also provides a novel way to let people interact with your bot.
It is no longer sufficient for a business to only connect with their customers on their website. Customers now use a variety of different messaging and social media platforms, and expect to be able to connect with businesses through social media. If your business is not on Facebook, Twitter, Telegram, or other platforms you are missing engaging with your customers.
Bot Libre now supports integrating with XML and JSON web services, HTML scraping, and access to Twitter, Facebook, Telegram, email, and other services. From our scripting languages Self, and AIML you can now access any web service that returns XML or JSON data. You can also scrape information from HTML web pages, and send emails, tweets, Facebook posts, Telegram posts, and more.
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